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Code of Ethics

Accredited members of the Vehicle Testing Association (VTA), agree to adhere to its Code of Ethics, which is the basis of the vehicle testing industry’s standard of best business practice.

  • To offer a high-quality vehicle testing service with integrity.
  • To perform compliant roadworthiness testing in accordance with the National Road Traffic Act and National Standards.
  • To ensure that tests are performed in a consistent manner of high standards and professionalism.
  • To inform the customer of the price of a roadworthiness test and the conditions for a free re-test within 14 days.
  • To furnish an itemised invoice for services rendered.
  • To exercise reasonable care for the customer’s property while under our watch.
  • To maintain a system of fair procedure when dealing with customer complaints.
  • To adhere to the Anti-Corruption Undertaking of the VTA.
  • To uphold the integrity of all the members of the VTA and the RMI.
  • To always be in strict compliance with all related legislation, regulations and industry standards.
  • To employ qualified personnel.
  • To promote good will between all parties concerned.
  • To notify the customer if appointments or completion promises cannot be kept.